Toward the end of my ad agency career, I had an experience that was a classic turning point, one that allowed me for the first time to realize I could set my own priorities. In a relatively small shop, I’d gained a reputation as a “fixer,” able to take an account with a difficult client, stabilize it, and sometimes even grow it. This wasn’t always much fun, but it did provide a certain satisfaction, and I gained both people skills and extra business and marketing skills. So,